Thursday, September 16, 2010

Windows 7: Problem Steps Recorder

One of the new troubleshooting features in Windows 7 is the new Problem Steps Recorder (PSR).  This program records your actions (i.e.: mouse clicks and keyboard input) by taking screen shots of them.  When you're finished recording the tool will compress all the images into a .ZIP file that can be shared with a technical support person.  
Note: This tool can also be used for creating technical documentation by recording a actions require to perform the task and sharing it with others.
 To use the PSR follow the steps below:
  • To launch the PSR, from the Start menu in the search field type PSR.EXE.
  • Press the Record button, to begin. 
Note: You can add your own comments and annotations while you're recording by pressing the Add Comment button)
  • Press the Stop Record when you're finished. 

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